Customer service is a top priority here and we strive to achieve 100% customer satisfaction here at Vapor2u.com! You may return defective items within 14 days of received by date as indicated by your tracking information. Our policy covers any manufacture defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are more than happy to help with providing a much better understanding of how to use your newly purchased product(s). We want you to know and trust in Vapor2U.com. We want you to have the best experience possible so don’t hesitate to call or email us today.
Our returns policy specifically excludes ejuice, cartomizers, tanks, and atomizers. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you unfortunately received the wrong item(s) which should never happen because our team of specialist hand select your items and verify them before shipping. Should you receive the wrong item(s), please return the merchandise within 14 days from the shipped date to our Returns address after contacting us, in most cases a return label will be provided to you if we were in error.
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.